Privacy Policy
Your Personal Data Is Truly Private with Us
Your personal data belongs to you. That’s why we keep it private. For our services, we do ask for your personal data and record it. We need this information to deliver the services you’ve requested, allowing us to provide you with the most relevant information for your situation.
Since May 25, 2018, the General Data Protection Regulation (GDPR) has been in effect across all European countries, setting out how companies should handle personal data. Naturally, we have ensured that we comply with this regulation.
Would you like to know more about how we handle your privacy? You can read more about it in our detailed explanation.
Legitimate Reasons for Recording and Using Your Data
According to the GDPR, we may only record, process, and use your personal data on legitimate grounds, and we need your consent to do so. We register your personal data to fulfill our contractual agreements with you, provide quality service, and communicate tailored information and promotions.
For contractual agreements, we require your personal data for:
- Orders
- Deliveries
- Maintenance of provided services
For a positive customer experience, we use the personal data we have from you for:
- Gathering your feedback & customer satisfaction research
- Contact with our customer service
- Visiting our website
- Visiting our social media channels
- Customer accounts
- Newsletters & email
- Personal advice
- Promotions
In addition, we have a legal obligation to use your data if we suspect fraud. In suspicious cases, we may also be required to share personal data with government authorities.
Who Has Access to Your Data
Only our company has access to your personal data, unless sharing it with other companies is essential for delivering top-quality service to you or is legally required. When we share your personal data, we establish and record agreements with those companies in advance. Moreover, these companies may only use and process the personal data as per our agreements.
For example, if a product is shipped to your company, the delivery company will naturally need your address and specific business details.
Social Media Channels
On social media channels, you can set how they handle their advertisements. You can read more about how to change this on the following pages:
Data Retention Period
We retain your personal data for a reasonable period to provide you with the best possible experience with our company. We may retain the information in anonymized form afterward for internal analysis and reporting.
In practice, our data retention policy means:
- We store customer data for a period of 7 years after their last order.
- The tax authorities require us to retain invoice, payment, and order information for 7 years. Afterward, we only retain anonymous data for internal analysis and reporting.
- We delete inactive portal accounts after 7 years.
- We retain your consent to receive newsletters and promotions (or to unsubscribe from them) for 7 years.
- Data needed for fraud cases is retained long-term. It may not be pleasant, but it’s necessary.
Visiting Our Website
When you browse our website, we use cookies and similar techniques. Cookies help us and third parties track your internet behavior on our website. With this information, we continuously improve our website and measure the effectiveness of ads. Want to learn more about cookies or adjust your settings? You can read more about it on our cookie page.
Your Rights Regarding Personal Data
The GDPR specifies your rights regarding your personal data. Would you like a copy of the personal data we have about you? Want to delete, modify, restrict processing, or adjust your preferences for receiving newsletters and promotions? You can submit a request by calling us.
Questions or Complaints
For questions or complaints, please contact our customer service.
Responsible for Your Personal Data
We at Jacks grillhouse are responsible for your personal data.
Our Further Information
KVK nummer: 30066729
Telefoon: 030 603 3023
Post: Parkhout 2, 3432 NE Nieuwegein
